Campingbus von Ricardo

Hallo, 

sehr nette Vermieter und ein tolles Auto. Wir waren damit neun Tage in Portugal unterwegs. Von Porto bis nach Lagos und zurück. Wir können Ricardo uneingeschränkt weiterempfehlen. 

Liebe Grüße

Josh und Vanessa

Truly awful and made what should have been a relaxing holiday, a horrible nightmare.

We hired the van as we knew it was going to be 37to 40 degrees and this stated it had air con. When we arrived for collection, we were told that in fact that was wrong and it didnt. Ricardo then told us to go and buy some fans for the dashboard instead. So WE are expected to go and find and buy some fans which will ony blow around the hot air - not cool the van down.

Then - he told us we could not use the water tank as he and his girlfriend has cleaned it out and it still had lots of soap inside. We had told him weeks before we were going to be at a festival for a week in the van. We repeated this and siad the water tank was vital to us. His reply was " go and buy lots of water bottles". Absolutely disgusting treatment - this is how you treat your customers who are arriving for a holiday!!!!!Then - we realised there was no front screen sun protector to stop the intense heat getting in the van. He said "oh - the last person broke it" - not sure how you manage to break one. But - then replace it!!!

The van had donbe almost 900,000km and was a complete nightmare to drive. Very slow and the gear box terrible. Inside there was a knife and fork each. No sharp knife to cut fruit or veg. No breadknife. Nothing to drain water from saucepans and they didnt even have lids to do it that way either. Ricardo told us to buy stuff and keep the receipts - that he would repay.

AS there was no air con - we said we would buy a gazebo as too hot to change insdie the van in the day - so this would be a way to be outside butnot in the intense heat.

When we returned the van he would not return our deposit or pay for any of the items we had to buy. He said it was OUR CHOICE to buy the things. He arrived with 4 other people and really tried to intimidate us so I asked for the police to be called. HE eventually signed the document with them there, to say we had returned the van in a good condition. But it the stressful situation, we realised about an hour later, we only sigend ourt one which he kept. SO we dont have it. He is now trying to say the van had lots of scratches and still will not return the deposit it to us. COMPLETE AND UTTER NIGHTMARE!!!!!! DO NOT RENT FROM THIS GUY! HE HAS COST US A FORTUNE AND RUINED OUR HOLIDAY

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Resposta do proprietário:

Acho realmente de uma falta de educação e respeito o que realmente escreveram aqui!!

A situação foi passada para o yescapa na segunda feira depois do check out. 

Realmente houve a situação do ar condicionado que não estava a funcionar e foi um erro na publicação realmente! Mas foi falado e aceitaram levar a van. 

É uma carrinha antiga, normal ter muitos km e não andar rápido, sobre os talheres é mentira, tinha todo o material básico para cozinhar e conseguirem comer 3 pessoas.

A polícia foi chamada por mim quando percebemos que ao explicar que não tinham a van como a entreguei teria que falar com o site yescapa para me orientar no que acontecia agora, em seguida foi ameaçado com uma faca que não saía dali enquanto não devolve se a causao. Tal situação fui obrigado a chamar a polícia para conseguir seguir viagem e levar a van!

A situação atrasou pois percebemos que o festival que tinham ido era o festival “BOOM” em Castelo Branco, se não estou em erro!

Com isso, e como tinha que entregar a van no dia seguinte, atrasei a entrega devido à limpeza que tive que fazer intensiva e ao facto de terem estragado a bomba da água.

Fizeram imensos riscos na carrinha bateram no pára-choques frontal.

É incrível como tem a lata de vir escrever um comentário destes quando foram os causadores destes problemas todos .

Ainda bem que a polícia foi chamada ao local e registou toda a situação que se estava a passar e o estado psicológico do casal no qual o senhor permanecia calmo e a senhora totalmente alterada e com ameaças e no fim de semana do check-out passaram a fazer chamadas e a intervir nas nossas redes sociais.

Foi a primeira experiência em família de caravana, onde fizemos a nacional n2 de Chaves a gois, que futuramente vamos repetir para acabar a mítica nacional n2 de Góis a Faro